INDUSTRY TRAINING WEEK1- WEEK4

Week 1

For the first month of my internship, I was allocated at TRX mall for retail. On my first week, I was taught about the customer service and how to interact with clients and help them with their needs. 

my working hours were 9:30am- 6pm for my morning shift, as for my evening shift started from 1:30 pm to 10 pm. Once in a week I did a full shift from 10am-10pm.

The above pictures shows the display of Fiziwoo at Seibu TRX. As a retail worker, my job was to assist customers in their needs and help them to find a garment that would fit them accordingly. We had to be familiar with the collection whereby if any customers had questions we would be able to answer them. 

On my first day, I was taught how I should be doing a proper packing for any garments that are purchased. 

Week 1 daily report:

Week 2

On week 2, whilst I was working as a retail worker, I got more familiar with learning the collection names and knowing what color is available on certain designs. 

When customers had question about the price point  of the garments, usually asking why they were sold at a higher price, as a fashion student and a representative for Fiziwoo, I had to explain that those garments were hand beaded by special artisans and that a lot of craftsmanship when into the making of those pieces.

Items were double checked at the end of the day, I would also count the displayed items and other stocks and updated the group chat for any sales. 

If any sales were made, we had to take note of the size, color and most importantly the design of it too. 

Week 3

Every month, or every other two weeks, changes in the display has to be made in order to make the area appear fresh and slightly different. This step is very important not only for the fiziwoo brand but also TRX, SEIBU. The visual marketing department would often come and do a spot check to see if the display is alright. 

On that week, Mr Fizi also came to check the displayed items and we had a conversation about the display of items. We also discussed about items that were sold in other brands and my judgement upon it. 

 Other brands that were working besides fiziwoo were Rizman Ruzaini and Melinda Loi. 

 

Week 4

Dealt with morning shifts mostly and monitored the sales. Working in retail had some slow days and the routine would be the same almost every day. On my last week, the creative directors, the HR as well as the assistant designer all came to seibu TRX for some photoshoots and content for social media. We were also made familiar about the collections that were in the headquarters only. '

they ade sure that we were familiar with fashion terms and how we should be calling specific silhouettes. 

Week 4, Daily report;